Support

We usually reply within two business days.

Contact us

Email support@biotile.app. Include the app version from Settings and a short description of what happened. Do not email meal photos or sensitive health information unless support specifically asks for it.

Purchases

Use Restore Purchases on the membership screen when a subscription is missing. Billing and refunds are managed by Apple through your purchase history and subscription settings.

Data controls

Settings includes CSV export, local-data deletion, sign-in method management, and account deletion.